Terms
Product Availability
Unfortunately, we are currently unable to advise online as to whether an item is in stock.
If you do wish to check the availability of any item then please FREEPHONE 0800 0836418 and a member of staff will be happy to help. In the event that an item is out of stock we will be able to advise you of when we are expecting a delivery or of a similar product that may be a suitable alternative.
Ordering
You can order safely online. Simply click the 'To Buy'
Once the order has been received you will automatically receive an order confirmation. This email will detail the exact order that we have received. Within 24 hours of this email a second email will be sent to you confirming when the goods are due to be despatched.
If you do not wish to use our shopping basket, an order form is available. To print the order form click on the 'To Buy' button, from here you will have the option to order online or to print the order form. The form can then be either faxed or posted to us.
Alternatively you can telephone your order on FREEPHONE 0800 0836418.
If there are any problems with your order a member of our team will contact you by email or telephone.
Payment
We can accept the following payments:
Before you submit an order please double check that the payment details you have submitted are correct e.g. expiry dates etc. The despatch of an order will be delayed if these details are incorrect. In the event that payment details are incorrect a member of staff will contact you by telephone.
Please note that we do not debit your account until the day that the goods are despatched.
We can also accept cheques and postal orders; these should be made payable to "webury.com". Please print an order form and post it complete with payment to webury.com, The Mill Office, Hatfield, Leominster, Herefordshire, HR6 0SE. Please do not send cash.
UK Delivery Details
We offer two delivery methods, please note that the estimated delivery times are providing that the product is in stock. We endeavour to despatch your order within 24 hours but please allow 28 days for delivery.
UK Standard Delivery Free
All standard deliveries are sent using Royal Mail and take between 2-3 days from the day of despatch.
Most standard deliveries will require a signature.
UK Next Day Delivery £5.00
We cannot guarantee next day delivery however we will endeavour to reach this target and rarely experience any difficulties. We use Royal Mail Special Delivery, which should be delivered before 1pm Monday-Friday (excluding Bank Holidays). Some items are available for a guaranteed Saturday delivery for an additional £2 however, please Freephone 0800 0836418 for details.
Different Delivery Address
When you come to purchase an item, an option is given to have the goods delivered to a different address to that of the cardholder. This can be used to deliver goods to work or friends etc.
Returns and Refunds
We hope that any product that is purchased through webury.com will meet all of your expectations. However, in the event that a product is unsuitable then we offer a refund or an exchange service.
We do ask that all products are returned to us within 14 days of purchase in a saleable condition. Please fill in the returns form (alternatively click here to print a form) and enclose it with your parcel. Webury.com does not offer a free returns service. Items to be exchanged will be subject to an additional postage charge. We regret that we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery.
For security reasons we do not keep payment details once an order has been processed and despatched. If you wish to exchange or refund your item, we will need to contact you to gain card details, however if it is more convenient then please contact us on freephone 0800 0836418. Please note that we can only credit the purchasers account.
Once we have received and inspected the returned item we shall then proceed with the exchange or refund.
Trades Descriptions
All specifications are those quoted by manufacturers and every care is taken to ensure that all descriptions are correct, but slight variations may occur within accepted trade tolerances. Every effort has been made to ensure that the colours on this web site are accurately reproduced, slight variations may occur due to the reproduction process, for which we apologise but can take no responsibility.
Pricing
All prices are in the UK sterling, and are correct at the time of origination of this document. Although we aim to keep these prices for the life of this catalogue, circumstances beyond our control such as changes in taxation rates (e.g. VAT) currency fluctuations and inflationary cost increases, may cause price changes up or down. We do reserve the right to alter prices at any time until the purchase is complete but we will do our utmost to maintain the advertised price. You will be advised at time of purchase if any price changes are incurred.